Abstract
INTRODUCTION: Regular follow up is one of important strategies in managing diseases. Studies showed significant number of patients do not attend clinic appointments. The study aims to investigate the incidence rate of appointment default and identifies the reasons behind it. METHODS: This is a cross-sectional telephone survey among patients at MOPD Hospital Jitra who missed clinic appointment between 1 June 2018 to 30 September 2018. RESULTS: A total of 643 appointments given out for patients to attend MOPD Clinic for aforementioned period. From 643, 78 cases or 12% did not turn up to the clinic. The incidence is higher among female patients as compared to males which is 52.6% and 47.4% respectively. For females, the majority is from the age group of 21-40 years old as compared to male whereby the majority is from the group of 41-60 years old. Forgetfulness is the most common reason given by defaulters which is 35 cases, followed by no specific reason and transportation problem which consists of 14 and nine cases respectively. DISCUSSION: There is significant number of cases do not attend clinic appointment. Various steps should be taken to tackle such problem that potentially dangerous to patients health. A gentle reminder via mobile phone messages and 'whats up' application can be useful tools to deal with forgetfulness issues. Further interviews can be attempted to explore in detail for the group of no specific reason. Patients and family members should be advised and counselled more thoroughly upon discharge to make sure their returns.
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@proceedings{APCPH-2019-174,
title = {Factors Leading to Clinic Appointment Default Among Patients Attending MOPD Clinic Hospital Jitra},
author = {Nukman Hussain and Siti Norhasmawati Mat Lazim and Siti Norhani Mazrah Khalid},
year = {2019},
date = {2019-07-22},
urldate = {2019-07-22},
journal = {6th Asia-Pacific Conference on Public Health 2019 Proceedings},
issue = {6},
abstract = {INTRODUCTION: Regular follow up is one of important strategies in managing diseases. Studies showed significant number of patients do not attend clinic appointments. The study aims to investigate the incidence rate of appointment default and identifies the reasons behind it. METHODS: This is a cross-sectional telephone survey among patients at MOPD Hospital Jitra who missed clinic appointment between 1 June 2018 to 30 September 2018. RESULTS: A total of 643 appointments given out for patients to attend MOPD Clinic for aforementioned period. From 643, 78 cases or 12% did not turn up to the clinic. The incidence is higher among female patients as compared to males which is 52.6% and 47.4% respectively. For females, the majority is from the age group of 21-40 years old as compared to male whereby the majority is from the group of 41-60 years old. Forgetfulness is the most common reason given by defaulters which is 35 cases, followed by no specific reason and transportation problem which consists of 14 and nine cases respectively. DISCUSSION: There is significant number of cases do not attend clinic appointment. Various steps should be taken to tackle such problem that potentially dangerous to patients health. A gentle reminder via mobile phone messages and 'whats up' application can be useful tools to deal with forgetfulness issues. Further interviews can be attempted to explore in detail for the group of no specific reason. Patients and family members should be advised and counselled more thoroughly upon discharge to make sure their returns.},
note = {Type: POSTER PRESENTATION; Organisation: Hospital Jitra, Kedah, Hospital Jitra, Kedah, Hospital Sultanah Bahiyah, Kedah},
keywords = {appointment, default, MOPD},
pubstate = {published},
tppubtype = {proceedings}
}