Abstract
INTRODUCTION: Satisfaction with chemotherapy services can affect patient behavior and treatment outcomes. Patients and families often fail to express their problems and anxieties when they are dissatisfied with the attitudes of health workers, so doctors or nurses often do not realize whether patients and families are satisfied with the services provided. This study aims to describe the satisfaction of families who have children with acute lymphoblastic leukemia on chemotherapy services. METHODS: A Descriptive study was conducted at the Midwifery and Child Inpatient Installation, Dr. M. Djamil Hospital Padang from September 2018 to February 2019. The study sample was 47 parents who had acute lymphoblastic leukemia children taken by consecutive sampling. Data collection used the FamCare Scale Questionnaire with r values of 0.434-0.727 and Cronbach alpha >0.913. RESULTS: Approximately 61.7% were mothers and 38.3% were fathers, 61.7% were over 35 years old (late adulthood) and 66% were high school education. Most respondents (63.8%) expressed satisfaction with the chemotherapy service received. DISCUSSION: Doctors and nurses should be able to improve their communication skills in providing chemotherapy services through training held by hospitals so that the process of providing services is better. Furthermore, attention needs to be paid to aspects of cleanliness, tidiness and the comfort of the chemotherapy room and the provision of special rooms for child chemotherapy and the handling of long waiting times.
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@proceedings{APCPH-2019-53,
title = {Family Satisfaction On Chemotherapy Services in West Sumatera, Indonesia},
author = {Dwi Novrianda.. and Hermalinda.. and Harlina Pratiwi Hapsari.},
year = {2019},
date = {2019-07-22},
urldate = {2019-07-22},
journal = {6th Asia-Pacific Conference on Public Health 2019 Proceedings},
issue = {6},
abstract = {INTRODUCTION: Satisfaction with chemotherapy services can affect patient behavior and treatment outcomes. Patients and families often fail to express their problems and anxieties when they are dissatisfied with the attitudes of health workers, so doctors or nurses often do not realize whether patients and families are satisfied with the services provided. This study aims to describe the satisfaction of families who have children with acute lymphoblastic leukemia on chemotherapy services. METHODS: A Descriptive study was conducted at the Midwifery and Child Inpatient Installation, Dr. M. Djamil Hospital Padang from September 2018 to February 2019. The study sample was 47 parents who had acute lymphoblastic leukemia children taken by consecutive sampling. Data collection used the FamCare Scale Questionnaire with r values of 0.434-0.727 and Cronbach alpha \>0.913. RESULTS: Approximately 61.7% were mothers and 38.3% were fathers, 61.7% were over 35 years old (late adulthood) and 66% were high school education. Most respondents (63.8%) expressed satisfaction with the chemotherapy service received. DISCUSSION: Doctors and nurses should be able to improve their communication skills in providing chemotherapy services through training held by hospitals so that the process of providing services is better. Furthermore, attention needs to be paid to aspects of cleanliness, tidiness and the comfort of the chemotherapy room and the provision of special rooms for child chemotherapy and the handling of long waiting times.},
note = {Type: ORAL PRESENTATION; Organisation: Faculty of Nursing Universitas Andalas, Padang, Indonesia, Dr. Achmad Mochtar Hospital, Bukittinggi, Indonesia},
keywords = {communication skills, doctors, hospital room, nurses},
pubstate = {published},
tppubtype = {proceedings}
}