Abstract
INTRODUCTION: Ministry of Health Malaysia initiated mobile health services for the rural population particularly to the remote areas by land, water and air to increase access to Primary healthcare. The targeted groups for these services are the marginalized groups, who live in in the estates, villages and Orang Asli. In total, 239 mobile health teams were providing health services to the identified locations on scheduled basis. In 2017, a survey was conducted to determine the level of satisfaction among health care providers who are providing mobile health services by land and water. METHODS: It is a cross-sectional population survey conducted in ten states. Self-administered questionnaire and qualitative questionnaire were used as study instruments. The data collection was done from March to Jun 2017 in excel format and computed to statistical software format for analysis. RESULTS: 507 respondents (98%) participated in this survey of which 55% were females and 45% were males. The largest age groups involved were between 21 to 29 years old. Overall 98.2% of health care providers were satisfied with the services provided to the community. While the qualitative findings suggested that, there is a need to improve infrastructure for better conducive working environment and personal development CONCLUSION: This survey shows that health care providers are highly satisfied to provide health services to the rural population through mobile health services. However, the percentages of dissatisfaction of the health care providers need to be addressed for improvement of quality and increasing their productivity of health services.
Links
BibTeX (Download)
@proceedings{APCPH-2019-183,
title = {Health Care Providers Satisfaction On Mobile Health Services for Community},
author = {Kawselyah Juval(FH) and Noor Azura Ismail and Muhamad Nazimim and Diploma and Rachel Koshy and Noridah Mohd Saleh},
year = {2019},
date = {2019-07-22},
urldate = {2019-07-22},
journal = {6th Asia-Pacific Conference on Public Health 2019 Proceedings},
issue = {6},
abstract = {INTRODUCTION: Ministry of Health Malaysia initiated mobile health services for the rural population particularly to the remote areas by land, water and air to increase access to Primary healthcare. The targeted groups for these services are the marginalized groups, who live in in the estates, villages and Orang Asli. In total, 239 mobile health teams were providing health services to the identified locations on scheduled basis. In 2017, a survey was conducted to determine the level of satisfaction among health care providers who are providing mobile health services by land and water. METHODS: It is a cross-sectional population survey conducted in ten states. Self-administered questionnaire and qualitative questionnaire were used as study instruments. The data collection was done from March to Jun 2017 in excel format and computed to statistical software format for analysis. RESULTS: 507 respondents (98%) participated in this survey of which 55% were females and 45% were males. The largest age groups involved were between 21 to 29 years old. Overall 98.2% of health care providers were satisfied with the services provided to the community. While the qualitative findings suggested that, there is a need to improve infrastructure for better conducive working environment and personal development CONCLUSION: This survey shows that health care providers are highly satisfied to provide health services to the rural population through mobile health services. However, the percentages of dissatisfaction of the health care providers need to be addressed for improvement of quality and increasing their productivity of health services.},
note = {Type: POSTER PRESENTATION; Organisation: Family Health Development Division, Ministry of Health Malaysia,},
keywords = {1Malaysia mobile health clinic and Mobile health clinic, Mobile health services},
pubstate = {published},
tppubtype = {proceedings}
}