Abstract
Introduction: The adoption of telemedicine in health care services has rapidly taken place due to COVID-19 pandemic, which helped to ensure continuity of healthcare services. In Malaysia, despite being well accepted by healthcare providers, little is known about patients ' acceptance towards telemedicine. This paper examined patients ' acceptance of a geriatric telemedicine service (TELEG) at the Sarawak Heart Centre. TELEG is a virtual medical consultation aimed to ensure the continuity of geriatric care and enhance the accessibility of healthcare services.
Method: This cross-sectional survey was conducted from 1 July 2021 to 30 April 2022. 150 respondents were required to respond to the Service User Technology Acceptability Questionnaire (SUTAQ), which was administered through Google Form. SUTAQ has 22 items with scoring ranging from 1 to 6. Acceptance towards the TELEG was assessed in six dimensions, namely ""increased accessibility"", ""enhanced care"", ""privacy and comfort"", ""care personnel"", ""TELEG as the substitution"", and ""user 's satisfaction"". The average score of SUTAQ from 3 to 6 was classified as moderate to high acceptance. SPSS version 27 was used in data analysis; and ANOVA and Pearson 's correlation tests examined the hypothesized association between background characteristics (age, gender, education level, residential area, distance from home to the hospital, living status, source of income, caregivers, and clinical frailty) with their overall acceptance level. Simple linear regression was done to examine the hypothesized influence of the six dimensions of the acceptance on their overall acceptance. The p-value of less than 5% and the confidence interval of 95% were considered statistically significant. Results: 149 responses were obtained out of 180 geriatric patients that enrolled in TELEG during the study period. Mean age of respondents were 78.8 ( ±7.71), most were female (59.7%), did not receive tertiary education (96%), staying with spouse and other family members (79.9%), relying money from children as main source of income (54.4%), and had children as main caregiver (43.6%). The average driving distance from home to Sarawak Heart Centre was 23.3 kilometres ( ±56.26). Notably, most respondents ' clinical frailty scale was 5 and above (91.3%). Overall, all participants had moderate to high acceptance of TELEG (mean = 4.9
Links
- https://apcph.cphm.my/wp-content/uploads/2022/07/APCPH2022-P-11.pdf
- https://apcph.cphm.my/wp-content/uploads/wpforms/1176-1e04940bb5d885bf8711ed1909[...]
BibTeX (Download)
@proceedings{APCPH2022-P-11,
title = {Acceptance of Telemedicine Among Geriatric Patients at the Sarawak Heart Centre},
author = {Nur Hidayati Abdul Halim and Samuel Ting and Jia Nee Ling and Nor Izzah Hj Ahmad Shauki and Ing Khieng Tiong and Yew Fong Lee and Nor Anizah Osman and Gin Wei Chai and Shin Han Ung and Melinda Ang and Ardif Damiri and Adrian Lee Wee Tan and Hui Seing Phan and Chun Ming Ling},
url = {https://apcph.cphm.my/wp-content/uploads/2022/07/APCPH2022-P-11.pdf
https://apcph.cphm.my/wp-content/uploads/wpforms/1176-1e04940bb5d885bf8711ed19095a89ed/2022-APCPH_TELEG-0a24d0d0fe0c8f984638504dc25c6dd1.pdf},
year = {2022},
date = {2022-08-02},
urldate = {2022-08-02},
issue = {7},
abstract = {Introduction: The adoption of telemedicine in health care services has rapidly taken place due to COVID-19 pandemic, which helped to ensure continuity of healthcare services. In Malaysia, despite being well accepted by healthcare providers, little is known about patients ' acceptance towards telemedicine. This paper examined patients ' acceptance of a geriatric telemedicine service (TELEG) at the Sarawak Heart Centre. TELEG is a virtual medical consultation aimed to ensure the continuity of geriatric care and enhance the accessibility of healthcare services.
Method: This cross-sectional survey was conducted from 1 July 2021 to 30 April 2022. 150 respondents were required to respond to the Service User Technology Acceptability Questionnaire (SUTAQ), which was administered through Google Form. SUTAQ has 22 items with scoring ranging from 1 to 6. Acceptance towards the TELEG was assessed in six dimensions, namely ""increased accessibility"", ""enhanced care"", ""privacy and comfort"", ""care personnel"", ""TELEG as the substitution"", and ""user 's satisfaction"". The average score of SUTAQ from 3 to 6 was classified as moderate to high acceptance. SPSS version 27 was used in data analysis; and ANOVA and Pearson 's correlation tests examined the hypothesized association between background characteristics (age, gender, education level, residential area, distance from home to the hospital, living status, source of income, caregivers, and clinical frailty) with their overall acceptance level. Simple linear regression was done to examine the hypothesized influence of the six dimensions of the acceptance on their overall acceptance. The p-value of less than 5% and the confidence interval of 95% were considered statistically significant. Results: 149 responses were obtained out of 180 geriatric patients that enrolled in TELEG during the study period. Mean age of respondents were 78.8 ( ±7.71), most were female (59.7%), did not receive tertiary education (96%), staying with spouse and other family members (79.9%), relying money from children as main source of income (54.4%), and had children as main caregiver (43.6%). The average driving distance from home to Sarawak Heart Centre was 23.3 kilometres ( ±56.26). Notably, most respondents ' clinical frailty scale was 5 and above (91.3%). Overall, all participants had moderate to high acceptance of TELEG (mean = 4.9},
howpublished = {published online at https://apcph.cphm.my},
note = {Type: POSTER PRESENTATION; Organisation: Institute for Health Systems Research, National Institutes for Health, Ministry of Health Malaysia; Pharmaceutical Services Division, Sarawak State Health Department; Sarawak Heart Centre; Pharmaceutical Services Division, Sarawak State Health Department},
keywords = {acceptance, Factors, Geriatrics, Telemedicine},
pubstate = {published},
tppubtype = {proceedings}
}