Abstract
Introduction: Virtual clinic has been highlighted as one of the initiatives under the National Agenda Malaysia in 2019. Thus, executed as proof of concept in 5 health clinics in five states namely Selangor, Penang, WPKL& Putrajaya, Sabah and Sarawak. During the pandemic COVID-19, virtual clinics under digital ingenuities were made to explore in order to address the new norms. For this, it expanded from 5 health clinics to 40 health clinics in Malaysia. The Virtual Clinics remotely enables healthcare providers to increase access to Primary Health Care services to make available, accessible and affordable for the population.
Methodology: It is a quantitative survey. Questionnaires matched with a matrix of virtual clinic monitoring indicators. The questionnaires were multiple choice and free text. It is random sampling based on the sample size calculator for the health care provider. The time frame for this survey was for a month from 15 December 2021 to 14 January 2022. Primary data were collected through google form from 40 health centers to the person in charge via WhatsApp group virtual clinic to the health care providers. The participants filled up questionnaires via google form anonymously. Total 153 clients filled up google form for the said period.
Results: Respondents were dominated by females (65%) than male (35%). The age group using the virtual clinic was between 20 to 40 years (54.4%) and followed by 41 to 60 years (37%). Almost 98% of the clients who used the virtual clinic services leaved within 0-50 km from the clinics. The number of e-consultations sessions was between 1 to 5 sessions (83.6%). Clients (89.5%) were satisfied with the last e- consultation. Almost 84.9% of respondents found virtual consultation was convenient compared to in person consultations and 80.4% responded it was easy to use technology for e consultation.
Conclusion: Clients were satisfied to use e-consultation through virtual clinics. This has driven the ministry to expand to more health centers to cater these services. It is also in line with digital Global strategy 2020-2025 and Ministry's Strategic Plan 2021-2025. Virtual clinic services able to complement in increasing the access to primary health care.
Links
- https://apcph.cphm.my/wp-content/uploads/2022/07/APCPH2022-O-59.pdf
- https://apcph.cphm.my/events/oral-session-2-ballroom-B/
BibTeX (Download)
@proceedings{APCPH2022-O-59,
title = {The Virtual Clinic Services: Clients Satisfaction},
author = {Kawselyah Juval and Rachel Koshy and Muhammad Zulkifli Abdul Rahim},
url = {https://apcph.cphm.my/wp-content/uploads/2022/07/APCPH2022-O-59.pdf
https://apcph.cphm.my/events/oral-session-2-ballroom-B/},
year = {2022},
date = {2022-08-01},
urldate = {2022-08-02},
issue = {7},
abstract = {Introduction: Virtual clinic has been highlighted as one of the initiatives under the National Agenda Malaysia in 2019. Thus, executed as proof of concept in 5 health clinics in five states namely Selangor, Penang, WPKL\& Putrajaya, Sabah and Sarawak. During the pandemic COVID-19, virtual clinics under digital ingenuities were made to explore in order to address the new norms. For this, it expanded from 5 health clinics to 40 health clinics in Malaysia. The Virtual Clinics remotely enables healthcare providers to increase access to Primary Health Care services to make available, accessible and affordable for the population.
Methodology: It is a quantitative survey. Questionnaires matched with a matrix of virtual clinic monitoring indicators. The questionnaires were multiple choice and free text. It is random sampling based on the sample size calculator for the health care provider. The time frame for this survey was for a month from 15 December 2021 to 14 January 2022. Primary data were collected through google form from 40 health centers to the person in charge via WhatsApp group virtual clinic to the health care providers. The participants filled up questionnaires via google form anonymously. Total 153 clients filled up google form for the said period.
Results: Respondents were dominated by females (65%) than male (35%). The age group using the virtual clinic was between 20 to 40 years (54.4%) and followed by 41 to 60 years (37%). Almost 98% of the clients who used the virtual clinic services leaved within 0-50 km from the clinics. The number of e-consultations sessions was between 1 to 5 sessions (83.6%). Clients (89.5%) were satisfied with the last e- consultation. Almost 84.9% of respondents found virtual consultation was convenient compared to in person consultations and 80.4% responded it was easy to use technology for e consultation.
Conclusion: Clients were satisfied to use e-consultation through virtual clinics. This has driven the ministry to expand to more health centers to cater these services. It is also in line with digital Global strategy 2020-2025 and Ministry's Strategic Plan 2021-2025. Virtual clinic services able to complement in increasing the access to primary health care.},
howpublished = {published online at https://apcph.cphm.my},
note = {Type: ORAL PRESENTATION; Organisation: Family Health Development Division, Ministry of Health Malaysia},
keywords = {Digital health, e- consultations, tele-consultations, Virtual Clinics},
pubstate = {published},
tppubtype = {proceedings}
}